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Thank you for shopping with Northwest Working Dog Supply!
If for any reason you are not completely satisfied with your purchase, you can return your merchandise within 30 days from the date of purchase. All returns must be issued an RMA # in order for your return to be initiated.
Damaged/Defective Goods: Please contact us immediately upon receipt of your order if your item has arrived damaged. We will determine whether replacements can be sent immediately and if a claim with the shipping company needs to be filed. Please keep all original packing materials.
Refund: Items can be returned for a refund to the original method of payment if returned within 30 days.
Exchange: Items can be returned for product exchange. Customer is responsible for the S&H on replacement order.
Cancelling Orders: Once an order is placed it can only be cancelled for a 100% refund if it has not been processed by the shipping department. After the order is sent to the Shipping department we cannot cancel or change the order for any reason. If you would like to cancel the order by refusing the delivery, the refusal fee will be subtracted from your refund for the return postage.